Foster Dealer
Telephone
01268 590198

European Refrigeration Ltd
Unit 8 Annwood Lodge
Business Park
Arterial Road
Rayleigh
Essex
SS6 7UA

Company Reg. 5504175


Tel. : 01268 590198
Fax : 01268 590199

Side Logos

 

Terms & Conditions

Terms & Conditions

By using this site or the services provided by European Refrigeration Ltd you agree to the following terms and conditions.

General

All offers including products, and or services, are subject to availability of stock/engineers.

European Refrigeration Limited cannot be held responsible for any costs, damage or loss of earnings, which the customer may incur from equipment being supplied or repairs undertaken to equipment; faulty/damaged/developing a fault/deliveries failing/ deliveries being delayed. It is the customer’s responsibility to be fully aware of all current legislation regarding catering equipment and its application/installation and sizes, we cannot be held responsible for any problems/costs arising from non-awareness. Should you need advice on current legislation surrounding catering equipment or require clarification, please contact the sales office.

By using our services you agree for your details to be added to our mailing list.

The minimum age requirement to place an order is 18, by placing an order you confirm you are of the required age.

Placing an Order

Orders can be placed via the following methods:

Telephone - 01268 590198.

24 hour Web Order – orders placed after 17:00 may not be dealt with until 09:00 the following business day

24 hour Fax / Email Order - Send details of your order or official purchase order via fax to : 01268 590199, or e-mail address : orders@erl-info.co.uk.

Payment Options

Payment can be made via;

Bank transfer BACS,CHAPS

Cheque

Credit cards - We do not accept online. We do however accept over the phone and charge a credit card fee of 3%.

Online orders will receive a pro forma invoice with details of how to pay. Once this payment has been cleared an invoice will be raised and sent by email. Please note all customers, including account holding customers, will be sent a pro forma invoice for any goods advertised on our website and payment is required before any goods can be supplied. If you wish to pay by cheque please ring 01268 590198.

Late Payments

Please note that any overdue payments invoices may be subject to interest charged in accordance with the provisions contained in the Late Payment of Commercial Debts Regulations 2013. We reserve the right at any time to withdraw all credit facilities and demand immediate settlement of all outstanding monies.

Pricing

Prices are correct at time of publishing. European Refrigeration Ltd reserves the right to amend prices at any time and without prior notice. All prices are subject to VAT at the standard rate.  All prices are in £ sterling and exclusive of VAT and delivery and are based on being paid via Bank Transfer, BACS or CHAPS, or Cheque and are not available on account. Prices, offers and products are subject to availability and may change and any savings shown are based on the manufacturer’s list price. Please note ‘special offers’ are only available if shown on website at time of order.

Disclaimer:

Whilst European Refrigeration Limited has taken all reasonable care in the preparation of the contents of their website; some information has been supplied by third parties and is reproduced in good faith. European Refrigeration Limited disclaims (to the extent permitted by law) all warranties, express or implied, as to the accuracy of the information supplied by third parties or for apparent errors and omissions. Although European Refrigeration Limited chooses content providers and advertisers carefully it has no control over some of the content (such as advertising). If however, you do see anything that offends please contact us and European Refrigeration Limited will attempt to rectify the problem.

Trademarks, patents etc.:

Names, products, designs, information and technology described on this website are widely protected by trademarks, patents, design rights etc. Unauthorised use of the same may lead to infringement.

Liability:

European Refrigeration Limited does not guarantee that use of this website will be compatible with all hardware and software that may be used by visitors to the site. European Refrigeration will not be liable for damage to, or viruses that may affect your computer equipment, software, data or other property as the result of your access to, use of or browsing of this website or your downloading of any materials, data, text or images.

Links:

This website does contain links to other websites, European Refrigeration Limited accepts no responsibility or liability for the content of websites that are not under its strict control.

Data Protection / Privacy:

European Refrigeration Limited highly values the privacy of all personal information for our customers. We will not knowingly pass on any details we hold on customers or web site visitors to any third parties.

Any personal information given to European refrigeration will be used for the purpose of fulfilling its services and maintaining customer records.

European Refrigeration Limited may also use this information for its own promotions such as direct mailing, email and other form of contact. However, if you do not wish for your details to be held on record and used in this manner you may contact us and ask for your details to be removed.

All information is collected in accordance with the Data Protection Act 1998.

Accepting orders and security.

When you place an order we will treat it as an offer to buy. We will send a confirmation e-mail with your order number, at which point we make a legal contract with you. However, we will be entitled to refuse to accept your order if we feel it necessary, in which case you will be advised by email.

In deciding whether to accept your order we may use the information you have given to us, or we already hold about you, to confirm your identity. This assists us to protect you and us from fraudulent transactions.

You agree that European Refrigeration Ltd reserves the right to use a credit reference agency to verify credit history for your Company and or yourself as an individual if a sole trader.

Delivery

Delivery is restricted to the United Kingdom (excluding Northern Ireland). All islands, highlands and remote area deliveries will be subject to additional charges for delivery please contact the sales office on 01268 590198 to confirm what this charge will be prior to the order being placed.

Delivery lead times will vary dependent upon the product and are subject to stock availability. Standard free delivery is normally, but not limited to, 3-5 working days.

Delivery or collection of old equipment as standard is at kerbside to a ground floor site, with clear access. Normal times are between 8.30am and 6pm. If collection requires deviation from the standard practise please call the sales office on 01268 590198 to plan special arrangements where possible for an additional fee. European Refrigeration Ltd has the right to reject any collection outside of standard practises should they wish.

It is the customer’s responsibility to ensure all items fit onto the premises through doors stairs etc.

Any aborted deliveries will incur additional charges which will be passed onto the customer.

Any refused delivery charges from suppliers will be passed on to the customer where appropriate.

All deliveries must be signed for your and receipt kept.  Any damaged goods must be reported to European Refrigeration within the first 24 hours after delivery.

Delivery times, subject to location and stock availability, may be affected by factors beyond our control and therefore cannot be guaranteed.

Any special order items that are direct from the manufacturer cannot be cancelled or returned once ordered.

Unpacking, positioning of products and disposal of old units are not available on all products. If you are interested in using this service please check that your product includes this as an option before ordering on: 01268 590198.

Cancellations and Returns

This returns policy does not affect your statutory rights.

All returns are subject to authorisation by European Refrigeration Limited and the manufacturer.  European Refrigeration Ltd are under no obligation to accept returns of unwanted or unsuitable goods.  Any goods pending return must be unused and still in its original packaging.  

Goods must be returned complete with all parts, components, accessories and manuals.  A charge will be made to replace any missing parts..

Any cost for the return of goods will be at the expense of the customer.  In all cases returned goods will be subject to a re-stocking charge (amount to be confirmed at time of return) plus VAT.  

-Exceptions

European Refrigeration is unable to accept returns on any goods specially ordered or made to order

Faulty Products & Warranties

Faulty products will be covered by the manufacturer’s warranty supplied with the item via the manufacturer or master UK distributor not European Refrigeration Limited.

Responsibility for this warranty is held with the manufacturer or master UK distributor though this does not affect your statutory rights.

In this instance a repair of the item will take place by the manufacturer or authorised agent of the manufacturer. Any call outs that are caused by user error or misuse will be chargeable to the customer.

All warranties are only applicable for mainland UK..

For all non-warranty repairs, the parts have a warranty of 3 months, labour and callout is chargeable at the current rate. Spare parts supplied not fiited by ourselves are offered with no warranty.

Parts or equipment supplied remain the property of European Refrigeration until any amount owed by the customer has been paid in full.

Any quotation for repair of non-warranty equipment is regarded as a fixed price quotation for both parts and labour and are not estimated costs. All quotes are valid for 30 days unless specified otherwise.

Any spare parts not fitted by ourselves are supplied without warranty.

Gold Plus warranty is our own name for warranty provided on selected new equipment and is the same as our Gold warranty package but not including any service visits.

Electrics

It is the Clients responsibility to ensure all electrics comply with current legislation and also that a suitable connection point is provided for the equipment being supplied or installed  by ourselves.

Law & Jurisdiction:

Any disputes arising in connection with the use of this website will be governed by English law and will be subject to the exclusive jurisdiction of the courts of England and Wales.

Environmental Responsibility

We acknowledge that European Refrigeration Limited have an accountable impact on the environment and as such we work to reduce this wherever possible.
Our Environmental policy, with our key aims being:

To comply with all relevant environment legislation and industry codes of practice.

To reduce environmental impact and prevent pollution in the formulation of our products and the operation of our importing and distributing processes.

To set objectives and targets to drive continual improvement plans and regularly review environmental performance

As a key part of our environmental policy we practice the principles of the 3 'R's.

Reduce, Re-use and Recycle

Copyright:

Copyright in the site (its text, graphics, design layout, look, appearance, etc) remains the property of European Refrigeration Limited. You have the right to view this site and copy to cache for personal reference by yourself only. You are not granted any other rights. European Refrigeration Limited reserves all other rights. Unauthorised copying of any part of this site constitutes a breach of copyright.

Registered Office: Lancaster House, Sopwith Crescent, Wickford, Essex. SS11 8YU. Registered No. 5504175

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